Justin Dow
Data Quality Manager @FamilySearch
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WORK HISTORY
Data Quality Manager @FamilySearch
Salt Lake City, UT, US
Managed the Data Quality missionary team responsible for resolving complex escalations related to sacred ordinances and Church membership records in Family Tree, ensuring policy adherence and data integrity. Utilized Zendesk and Domo to manage, prioritize, and track over support tickets per year, monitor service levels, and ensure timely resolution of technical and operational issues. Collaborated with other Church departments and system engineers, and used Data Management Console to investigate and resolve sensitive data discrepancies while maintaining confidentiality and system reliability. Served as captain of the Escalated Help Booth at RootsTech since 2022. In 2025, developed the concept to enhance the booth by also offering FamilySearch Center Escalations as a resource for coordinators.
EDUCATION
University of Maine
BS, Business Administration
SKILLS
ABOUT JUSTIN DOW
Experienced and results-driven manager with 20 years of leadership in operations, customer service, and process improvement. Skilled in business reporting, accounting, and team development, with a proven ability to optimize workflows and enhance efficiency. Adept at managing multiple priorities in fast-paced environments. Recognized for strong analytical thinking, effective communication, and a commitment to continuous improvement.
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