Justin Dicola
Technical Account Manager at Five9 Inc.
- Role
- Technical Account Manager at Five9
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Justin Dicola
I am an experienced IT professional with a background in process analysis, technology support, and systems management. With a proven track record of enhancing operational efficiency and productivity, I have successfully implemented and maintained systems and processes that drive organizational success. My expertise in managing systems, software, troubleshooting network-related issues, and providing software and hardware support to a large number of employees underscores my ability to effectively manage complex technical tasks. I am committed to leveraging my technical expertise, collaboration skills, and innovative mindset to drive continued success in IT roles.
Experience
Technical Account Manager
Mar 2024 — Present · San Ramon, CA, US
Serve as primary technical point of contact for enterprise clients, managing escalations and ensuring premium support satisfaction• Build strong cross-functional relationships, aligning Five9 solutions with client objectives• Deliver tailored presentations to communicate technical plans, risks, and opportunities• Proactively identify ways to deepen client engagement and drive retention
Skills
- Management
- Sql
- Networking
- Troubleshooting
- Training
- Microsoft Sql Server
- Hardware
- Technical Support
- Business Analysis
- Remote Desktop
- Leadership
- Vpn
- Microsoft Office
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