Justin Christman
IT Service Operations Manager @Callaway Golf
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WORK HISTORY
IT Service Operations Manager @Callaway Golf
Carlsbad, CA, US
Lead global IT service operations supporting employees across 22 international sites. Oversee Service Desk, Desk Side Support, and Systems Engineering teams delivering enterprise IT services while driving service management strategy, platform architecture, automation initiatives, and cross-system integrations that improve operational efficiency and user experience.1) Lead a multi-disciplinary IT operations organization including 5 Systems Administrators and 30 Service Desk analysts across global locations and offshore Level-1 support, delivering enterprise IT services to a distributed workforce.2) Architected and deployed a global IT Service Management platform using Jira Service Management and Confluence supporting ~600 IT agents across 22 sites and three holding companies.3) Designed and launched a global employee IT service portal and service catalog enabling standardized requests, automated ticket routing, and structured workflows that accelerated issue resolution.4) Expanded Jira Service Management into an enterprise service platform with dedicated service portals for HR, Legal, Master Data, Retail, and IT teams, enabling business units to manage internal workflows while maintaining secure access controls and data separation.5) Directed integrations between Jira Service Management, Okta, Active Directory, SAP GRC, and other enterprise platforms enabling identity-driven access controls, workflow automation, and secure cross-system service delivery.6) Implemented global service performance reporting including SLO/SLA monitoring and operational dashboards measuring response times, resolution performance, and ticket volumes across support teams.7) Architected automated onboarding and offboarding workflows integrating HR notifications with JSM, prompting provisioning requirements and strengthening SOX-compliant access management.8) Established and chaired the IT Change Advisory Board (CAB), implementing ITIL-based governance for production system changes.
EDUCATION
Burroughs High School
Yes, Gen ED
ITT Technical Institute-San Diego
No, Electronic Engineering
SKILLS
ABOUT JUSTIN CHRISTMAN
I lead IT organizations with a focus on integrity, accountability, and team ownership. My approach centers on building strong teams, developing people, and creating systems that allow organizations to operate efficiently at scale. I believe high-performing teams succeed when individuals take responsibility for outcomes, support one another, and continuously learn from mistakes. I prioritize mentoring and empowering team members so knowledge is shared and no single person becomes a point of failure. Throughout my career I’ve focused on improving service delivery, strengthening operational governance, and building collaborative environments where teams solve problems together rather than compete internally. I value transparency, practical decision-making, and a culture where people step up to help when something needs to get done.
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