Justin Kopczynski
- Role
- Product Support Lead at L2
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Justin Kopczynski
An experienced Customer Success Manager who\'s passionate about helping his clients and…
Experience
Product Support Lead
Jan 2023 — Present
Aid/Troubleshoot client issues for the product- Prepare competent, complete support documents for the product- Assist in the creation, utilization, and maintenance of the Knowledge Base for the product- Write/co-write/edit technical documentation in an easily digestible format- Provide ad hoc training to clients- Provide direct support to the sales and onboarding processes- Conduct sales demonstrations to prospective clients- Manage the support queue and provide feedback to team members to ensure consistent client communication and satisfaction, as well as implementation of support processes- Lead team and provide expertise in regards to email deliverability best practices, product capabilities and solutions across diverse use cases- Communicate product, process, business requirements and strategies to various stakeholders.
Education
Los Angeles County High School for the Arts
Diploma, Music
2006 — 2009
Columbia College Chicago
Bachelor of Arts (B.A.), Music
2009 — 2013
Skills
- Composition
- Studio Recording
- Music
- Public Speaking
- Concerts
- Guitar
- Microsoft Office
- Music Theory
- Income Properties
- Singing
- Microsoft Excel
- Jazz Guitar
- Property Management
- Real Estate
- Powerpoint
- Customer Service
- Real Estate Investment Consulting
- Recording
- Social Media
- Music Education
- Music Production
- Sales
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