Justin

Associate Director, Client Services - IQVIA

Role
Associate Director, Client Services at IQVIA
Location
Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Justin

I am a Certified Professional in Talent Development (CPTD), Society for Human Resources Management Certified Professional (SHRM-CP), Lean Six Sigma Green Belt, and Licensed Clinical Mental Health Counselor (LCMHC) experienced in overseeing training and development programs, managing HR operations, providing mental health services, and directing academic support services at the university level. More than anything, I take pride in being a trusted problem solver. When taking the lead on projects or programs, I utilize research-based initiatives to produce data driven results. I thoroughly enjoy delivering dynamic presentations, fostering employee development, and creating an inclusive environment for all.

Experience

  1. Associate Director, Client Services

    IQVIA

    Nov 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US

    Developing account growth plans for key client portfolios to drive organic generation of new business and achieve revenue targets.• Managing and mentoring an account management team with five direct reports.• Overseeing proposal development and pitch delivery to ensure strong hit and strike rates.• Directing the design, development, and implementation of large-scale learning programs and training events.• Monitoring all IQVIA support provided to key accounts to ensure delivery excellence and extend relationships with clients from initial clinical study support into medical affairs communications.• Championing process optimization and leading Lean Kaizen events to streamline business processes.

Education

  • University of North Carolina at Charlotte

    Master of Arts - MA

  • University of North Carolina at Wilmington

    Bachelor of Arts - BA

  • Western Carolina University

    Master of Science - MS

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Justin — Associate Director, Client Services at IQVIA in Raleigh-Durham-Chapel Hill, NC, US | Unifers