Justin
Associate Director, Client Services - IQVIA
- Role
- Associate Director, Client Services at IQVIA
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Justin
I am a Certified Professional in Talent Development (CPTD), Society for Human Resources Management Certified Professional (SHRM-CP), Lean Six Sigma Green Belt, and Licensed Clinical Mental Health Counselor (LCMHC) experienced in overseeing training and development programs, managing HR operations, providing mental health services, and directing academic support services at the university level. More than anything, I take pride in being a trusted problem solver. When taking the lead on projects or programs, I utilize research-based initiatives to produce data driven results. I thoroughly enjoy delivering dynamic presentations, fostering employee development, and creating an inclusive environment for all.
Experience
Associate Director, Client Services
Nov 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US
Developing account growth plans for key client portfolios to drive organic generation of new business and achieve revenue targets.• Managing and mentoring an account management team with five direct reports.• Overseeing proposal development and pitch delivery to ensure strong hit and strike rates.• Directing the design, development, and implementation of large-scale learning programs and training events.• Monitoring all IQVIA support provided to key accounts to ensure delivery excellence and extend relationships with clients from initial clinical study support into medical affairs communications.• Championing process optimization and leading Lean Kaizen events to streamline business processes.
Education
University of North Carolina at Charlotte
Master of Arts - MA
University of North Carolina at Wilmington
Bachelor of Arts - BA
Western Carolina University
Master of Science - MS
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