Justin Campbell
Enterprise Transformation & Operations Executive | Scaling Digital, AI & Customer Simplicity Across Complex Organizations
- Role
- Executive Director, Customer Experience Transformation Strategy at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Justin Campbell
I lead enterprise transformation efforts that simplify complex operations, reduce cost, and improve customer outcomes at national scale. My work sits at the intersection of operating model design, CX-led transformation, digital product strategy, and AI-enabled automation.At Comcast, I’ve led multi-year transformation portfolios impacting 30M+ customers, delivering over $200M in annual OpEx savings, double-digit NPS improvements, and tens of millions fewer customer interactions through self-service, automation, and redesigned journeys. My teams partner deeply with Product, Technology, and Operations to modernize high-risk, high-volume experiences without sacrificing trust or compliance.I’m known for building execution systems that work in the real world:• Translating customer and operational friction into prioritized transformation roadmaps• Standing up governance and operating rhythms that drive speed and accountability• Using CX as a lever for cost reduction, retention, and risk mitigation• Scaling AI, automation, and digital products in frontline environments• Developing leaders who can operate across ambiguity and complexity
Experience
Executive Director, Customer Experience Transformation Strategy
Nov 2023 — Present
Lead enterprise transformation across high-volume customer journeys, overseeing operating model design, CX strategy, AI/automation deployment, and digital product execution across 30M+ customers.
Education
Fox School of Business at Temple University
BBA, Business Administration and Management, General
2003 — 2007
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