Justin Black
Director Global Customer Support & Operations
- Role
- Director Customer Operations at LexisNexis Risk Solutions
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Director Customer Operations
Mar 2018 — Present
In addition to overseeing ThreatMetrix Support, I have expanded my responsibilities to include the physical identity automated connection support team and the integration of the Emailage support processes into the ThreatMetrix support team. Expanded global support operations, adding Alpharetta and Manila support centers to existing locations in San Jose, Sydney, and London, further enhancing our ability to provide 24/7, seamless support across regions. Successfully managed the integration of new teams and processes, ensuring alignment with LexisNexis Risk Solutions mission and commitment to providing exceptional customer service.
Skills
- Networking
- Telecommunications
- Voip
- Data Center
- Unix
- Information Security
- Solution Selling
- Problem Solving
- Troubleshooting
- Pre-Sales
- Disaster Recovery
- Cissp
- Program Management
- Fraud
- Linux
- Customer Relations
- Operating Systems
- Network Security
- Change Management
- Team Leadership
- Firewalls
- Cloud Computing
- Start-Ups
- Saas
- Customer Support
- Security
- Enterprise Software
- Technical Support
- Salesforce.com
- Virtualization
- Risk Management
- Managed Services
- Integration
- Vpn
- Ip
- Computer Security
- Storage
- Tcp/Ip
- Pci Dss
- Information Security Management
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