Justin Bates
Lifecycle Service Engineer
- Role
- Lifecycle Service Engineer at Cornerstone Controls
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Justin Bates
System administrator with 3 years of experience excited to continue broadening my range…
Experience
Lifecycle Service Engineer
Mar 2024 — Present · Indianapolis, IN, US
Provide technical support and consultation for Emerson Automation Solutions products/systems.DeltaV DCS, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations.Troubleshoot, analyze problems, and generate solutions for infrastructure-related issues.Document and communicate issues to managers and teams.Provide timely updates and escalate issues appropriately.Identify workarounds and reduce product problem resolution time.Support the development of training and troubleshooting resources.Intermediate experience in Virtualization Technology, network communication, and Patch Management. Use of Hyper-V, VMware, TCP/IP, WSUS, Symantec, McAfee.Proficiency in various Windows operating systems.Knowledge of SQL, Visual Basic, or other programming languages appreciated.Ability to communicate clear and concise information to the team, internal customers, and external customers.Strong communication, organizational, and time management skills.Persistence in achieving desired results.High level of analytical and critical thinking skills to solve problems and propose solutions under pressure.Continuously educating and developing skills in new technologies and service offerings.
Education
South Decatur Jr-Sr High School
Academic and Technical Honors Diplomas
2013 — 2017
Ball State University - Miller College of Business
Bachelor's degree, Computer Technology - Minor in Business Administration
2017 — 2020
Grand Canyon University
Master of Business Administration - MBA, emphasis in Project Management
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