Justin Alfonso
Manager, Order Management - Americas and LATAM at Bose Professional
- Role
- Manager, Order Management at Bose Professional
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Justin Alfonso
Operations leader with a focus in Order Management. Experience in building scalable…
Experience
Manager, Order Management
Aug 2022 — Present · Framingham, MA, US
Led the order management team through a transition period as part of a divestiture from Bose Corporation, involving changes in ERP systems and warehouses.• Supported in the transition from SAP to NetSuite, including UAT testing, requirement gathering, and customization input of NetSuite to align with business needs.• Managed daily order management operations for Mexico and Latin Export, ensuring efficient and accurate processing of orders.• Provided bilingual support for order management activities, facilitating communication with Spanish-speaking customers and stakeholders.• Played a key role in change management and project management related to the ERP system change, ensuring smooth implementation and minimal disruption to operations.• Developed and implemented strategies to optimize order management processes, improving efficiency and customer satisfaction.• Conducted regular performance reviews for the sales support team, providing constructive feedback, setting goals, and recognizing top performers, resulting in increased employee engagement and professional development.• Collaborated with cross-functional teams to identify and address issues, drive process improvements, and enhance overall order management capabilities.
Education
Methuen High School
High School
1999 — 2003
Southern New Hampshire University
Bachelor's degree
2025 — 2027
The New England Institute of Art
Associate’s Degree
2003 — 2005
Skills
- Customer Service
- Customer Satisfaction
- Microsoft Excel
- Management
- Ms Excel Pivot Tables
- Cross-Functional Team Leadership
- Thorough Research
- Customer Support
- Problem Solving
- Microsoft Office
- Reporting Skills
- Time & Attendance
- Proactive
- Technical Support
- Vlookup
- Research
- Strategy
- Business Travel
- Call Centers
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