Justin Williams
Executive Director
- Role
- Hong Kong at Morgan Stanley
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Justin Williams
I’m a global workplace experience executive with 15+ years of leadership designing employee journeys that blend hospitality, sustainability, and innovation. From Hong Kong to New York, I’ve built award-winning amenity and service strategies that help Fortune 100 companies foster environments where people thrive.At Wells Fargo, I reimagine the workplace experience—integrating global amenity programs, equitable service tiers, DEI-focused vendor strategies, and outdoor space design for wellness, community, and connection. I drive transformation across global offices, breaking silos between Technology, HR, Security, and Real Estate to create unified, inspiring experiences for employees.Previously, I spent over a decade with Morgan Stanley, where I launched scalable service models across the Americas and APAC, partnered with C-suite leadership, and delivered contract negotiations with top vendors (Compass, Aramark, Sodexo). From RFP to rollout, from experience audits to performance KPIs—I’ve led the full lifecycle of corporate service strategy.With a background rooted in hospitality, retail, and global corporate services, I bring frontline empathy, operational excellence, and a passion for service culture. I’m committed to transforming workplaces into spaces of purpose, equity, and belonging.Leadership Scope:Food & Beverage | Amenities Strategy | Wellness & Outdoor Design | Events & Activation | Conference & Community Spaces | Waste & Sustainability | Fitness & Wellbeing | Janitorial | Corporate ServicesExpertise:Strategic Planning | Workplace Transformation | Global RFPs | Service Delivery Excellence | Team & Vendor Leadership | Budget Oversight | Data & Insights | DEI & CSR | Contract Governance | KPI / SLA Management
Experience
Hong Kong
Present
Education
HKU School of Professional & Continuing Education (SPACE)
Cantonese Level I
University of Warwick
Bachelor of Arts - BA
Skills
- Income Statement
- Hotel Management
- Revenue Management
- Customer Service
- Event Planning
- Hospitality Management
- Hospitality
- Coaching
- Facilities Management
- P&L
- Event Management
- Front Office
- Management
- Corporate Events
- Revenue Analysis
- Contract Negotiation
- Training
- Leadership
- Hospitality Industry
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