Justice Daniels

Operations Manager @Parcelforce Worldwide

London, GB

Experienced and results-oriented Operations Manager with a proven track record in high-volume logistics, parcel distribution, and supply chain management. I lead end-to-end depot operations, overseeing the collection and delivery of over 3 million parcels annually, while driving continuous improvement in service delivery, cost efficiency, and compliance.With a strong background in express parcels, transport planning, and unionised environments, I specialise in optimising last-mile delivery, managing performance KPIs, and leading through change. I’m passionate about people development, providing coaching and mentoring to frontline managers to build high-performing, customer-focused teams.I bring a strategic mindset to resource planning, workflow optimisation, and operational resilience, ensuring seamless execution even under pressure. Whether it’s aligning with stakeholders, navigating industrial relations, or embedding a culture of accountability, I lead with integrity, clarity, and a relentless focus on customer satisfaction.Currently working towards my CPC qualification, I’m committed to staying ahead in a fast-evolving logistics landscape.