Justice Witowski-Dacruz
Graduate from Marist College, looking for a job
- Role
- Guest Services Supervisor at Asm Global
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Justice Witowski-Dacruz
I am a graduate from Marist College in Poughkeepsie, NY with a Bachelor Degree in Sports…
Experience
Guest Services Supervisor
Mar 2024 — Present · Brooklyn, NY, US
I oversee and supervise the Guest Services department which consists of a number of areas including ticket takers, ushers, and VIP amongst other areas. The individuals who work in those areas are in charge of the operations of The Barclays Center arena during events which include NBA and WNBA games, concerts, and other entertainment events. Support business objectives by delivering best-in-class guest service as a solution-oriented professional.Enforce customer-focused culture by collaborating with staff, stakeholders, and partners.Contribute to large crowd management in a constantly changing event environment. Ensure exceptional guest service delivery across all areas of venue while managing large volume of part-time employees to maintain high standards, consistently upholding professional and friendly demeanor. Coordinate staff deployment, including task assignments and breaks while also providing guest servicetraining and actively monitoring staff interactions to ensure superior level of guest satisfaction. Collaborate with various departments such as security and event production teams to meet guest needs effectively, check equipment in and out, and resolve escalated issues according to company policies.
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