Justice Ankrah

Automotive Service Advisor @Canadian Tire Corporation

Whitby, ON, CA

Provided exceptional customer service, exceeding expectations in resolving inquiries and concerns.• Managed customer relations, estimates, appointments, and communication throughout the repair process.• Acted as a liaison between customers and technicians, ensuring clear work order details and timely service completion.• Recommend the most appropriate parts based on customer needs and budget.• Clearly explain the features and benefits of different part options.• Upsell complementary parts or accessories when relevant and beneficial to the customer.• Process sales transactions efficiently and accurately.• Utilized strong technical knowledge and computer proficiency to manage service operations effectively.