Justin Chappell
Seasoned Executive, Speaker, Mentor, and Thought Leader with expertise in CX, CS, and VOC strategies, programs, and processes that drive customer value, satisfaction, and loyalty.
- Role
- Customer Advisory Board Member at Atlanta Customer Success Network
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Justin Chappell
Train, coach, and support team members to exceed company KPI’s • Certified Customer Success Professional • Scale contact centers from cost-centers to profit-centers • “Wow” level interactions and improved Net Promoter Score• Experience in Lean Six Sigma, Salesforce.com, Gainsight, Medallia• Motivate and effectively manage staff performance through QA process • Resolving complex customer problems • Multi-Level Contact Centers (Phone, email, Web, Social, Chat)• Customer Self Service options (e.g. Knowledge Base, Communities, Client Portals)• Managing multiple contact centers across geographical locations • Effectively communicating at all levels of an organization
Experience
Customer Advisory Board Member
Atlanta Customer Success Network
Sep 2018 — Present · Atlanta, GA, US
Atlanta Customer Success (ATLCS) community connects you with other Atlanta-based Customer Success professionals to share best practices for achieving success in this exciting career discipline. Our community consists of a diverse range of members; from first-time CSMs to experienced CS leaders. We can even help you get started with a career in Customer Success.
Education
Bryant & Stratton College
Associates, Business
2006 — 2009
Skills
- Windows
- Product Management
- Budgeting
- Customer Service
- Insurance
- Account Management
- Salesforce.com
- Business Process Improvement
- Sales Management
- Customer Relationship Management (Crm)
- Training
- New Business Development
- Analysis
- Performance Management
- Crm
- Coaching
- Client Services
- Six Sigma
- Client Service Oriented
- Project Management
- Teamwork
- Process Improvement
- Microsoft Office
- Leading Cross Functional Teams
- Customer Driven
- Budgets
- Cross-Functional Team Leadership
- Software as a Service (Saas)
- Business Development
- Leadership
- Saas
- Team Building
- Management
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