John S Jurosky
Patient Experience Consultant @Geisinger
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WORK HISTORY
Patient Experience Consultant @Geisinger
Wilkes-Barre, PA, US
Monitors patient satisfaction performance and collaborates with administration, nursing, clinician, and ancillary service leadership in support of CMS 5-Star efforts• Contributes as a co-facilitator of the Healthcare Communications Program with graduate medical education through standardized patient simulations and training sessions• Provides curriculum for steering committees and orientations, as well as content development for board reporting and business case narratives• Generates successful funding pursuits via grant writing opportunities and proposal development to foundation and auxiliary resources; totaling approximately $125K in funding for initiatives supporting the Keystone 10 breastfeeding initiative, safe sleep promotion to NICU graduate families, delirium intervention for critically ill and post-op patients, tele-engagement platforms promoting family-centered care, and miscellaneous equipment and resources for the betterment of patient and family-centered care
EDUCATION
Villanova University
Certificate, Lean Six Sigma Master Black Belt
University of Scranton
Master of Business Administration - MBA
Seton Catholic HS
High School Degree
University of Scranton
Bachelor of Science, Biophysics
Luzerne County Community College
Certificate, Accounting
University of Scranton
Master of Health Administration - MHA
Villanova University
Certificate, Lean Six Sigma Green Belt
Villanova University
Certificate, Lean Six Sigma Black Belt
ABOUT JOHN S JUROSKY
I’m a healthcare leader with over a decade of experience driving patient-centered innovation across clinical operations, research, and education. Currently serving as a Patient Experience Consultant at Geisinger, I specialize in elevating care quality through strategic initiatives, communication training, and cross-functional collaboration.My leadership style is rooted in servant leadership and emotional intelligence, with a focus on building team culture and empowering others. I’ve led high-impact projects that secured over $125K in funding in my current role, facilitated graduate medical education programs, and have presented various programs and content through the lens of story telling.I’m passionate about mentoring future healthcare professionals, advancing system-wide quality improvement, and creating environments where patients and staff thrive. Whether through Lean Six Sigma initiatives, curriculum development, or volunteer work, I strive to make healthcare more compassionate, efficient, and equitable.Let’s connect if you’re interested in improving the patient experience or collaborating on healthcare innovation.
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