Jupnit Singh Narula
Technical Support Engineer @Think Tech
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WORK HISTORY
Technical Support Engineer @Think Tech
ON, CA
Analyze and resolve technical problems, such as those involving hardware, software, and networks.Give clients step-by-step instructions, frequently via remote access technologies.To keep up a knowledge base, record technical problems, fixes, and frequently asked questions.Write and maintain technical documentation and user guides.Compile and evaluate consumer input to enhance offerings.Share market research with the development and product management teams.Make that all support actions abide by the rules set forth by the industry and the company.To safeguard client data, put security best practices into practice and adhere to them.Meet or surpass performance benchmarks for customer satisfaction, response time, and resolution time.
EDUCATION
Guru Tegh Bahadur Institute Of Technology
Bachelor of Technology - BTech, Information Technology
Conestoga College
Postgraduate Diploma, Information Technology
S.S Mota Singh Sr. Sec. Model School
12th, PCM+B
Georgian College
Postgraduate Diploma, Project Management
S.S Mota Singh Sr. Sec. Model School
10th
ABOUT JUPNIT SINGH NARULA
I am a dynamic and motivated software engineer with close to 3 years of experience in manual and automation testing. My expertise lies in all aspects of the software development lifecycle (SDLC) and software testing lifecycle (STLC), with a strong focus on functional and non-functional testing, mobile testing, and regression testing.Throughout my career, I have been responsible for developing test scenarios, test plans, and test cases, and executing them with a high level of accuracy. I have experience in defect management and reporting, and I am skilled in preparing test documentation such as test scenarios, test plans, test data, test cases, and defect reports.In my previous role at Wipro Limited, I worked on health and welfare (H&W) software, where I was involved in integration testing, functional testing, and system testing. I have experience in tracking bugs, managing test automation, and creating reports for both internal and external stakeholders.My technical skills include expertise in automation testing using the Page Object Model and Selenium WebDriver, with a solid understanding of Java programming features and TestNG annotations. I am skilled in cross-browser testing, data-driven testing, and parallel test execution. Additionally, I have a basic understanding of Maven and Jenkins build settings.I possess excellent interpersonal, communication, and analytical skills, with a demonstrated ability to manage customer relationships effectively. I am a team player and a quick learner who thrives in a fast-paced and challenging work environment.I am seeking an opportunity to utilize my skills and abilities to their full potential, while also enhancing my knowledge and personal growth. If you are looking for a software engineer with a strong testing background and a commitment to delivering quality software, please feel free to connect with me.
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