Clovince Charles
IT & Network Engineer | SD‑WAN Deployment | Azure Admin | Cybersecurity | Enterprise Support. Certified in ITIL 4, PRINCE2® Agile, AI Unlocked, Cybersecurity ISC², Microsoft Azure Administration, and Google IT Support.
- Role
- Analyst at HCLTech
- Location
- Lakeland, FL, US
- LinkedIn followers
- 500 followers
About Clovince Charles
Comb-shaped Information Technology Engineer with 8+ years of hands-on experience delivering high-impact technical support and managing complex IT operations across diverse environments. Certified in ISC2 Cybersecurity, ITILv4, Microsoft Azure Administrator Associate, and Google IT Support, with ongoing preparation for PMP and ITIL4 CDS (Create, Deliver, and Support).Deep expertise in:Operating Systems: Windows 11/10, Windows Server (2012–2022), macOSCloud Platforms: Microsoft Azure, AWSIT Tools & Systems: Active Directory, MS Office 365, Exchange, Windows Imaging, CRM platformsSupport & Admin: Remote desktop support, system/network administration, software deploymentTicketing Systems: ServiceNow (ITIL), SalesforceFluent in English, French, and Haitian Creole (read/write/speak), enabling seamless communication across global teams.
Experience
Analyst
Oct 2025 — Present · Lakeland, FL, US
Validated system and dashboard data accuracy across enterprise analytics.• Documented workflows and technical guides for consistent service delivery.• Streamlined redundant reports to improve team efficiency.
Education
Miami Dade College
Certificat, English
2018 — 2019
lycée Philippe Guerrier du Cap-Haïtien
Diplôme, Diplômes et certificats d''études secondaires / secondaires
2001 — 2008
École des sciences de la gestion (ESG UQAM)
Bachelor's degree, Sciences Informatiques
2012 — 2013
Institut Universitaire Quisqueya
Licence, Computer Science
2008 — 2013
Université Quisqueya
Bachelor's Degree, Computational Science
Skills
- Computer Hardware
- Html
- C
- C++
- Microsoft Word
- Windows 7
- Powerpoint
- Microsoft Excel
- Outlook
- Windows
- Sql
- Access
- Customer Service
- Microsoft Office
- System Administration
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