Barbosa
Quality Expert Review Qer @Accenture UK & Ireland
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WORK HISTORY
Quality Expert Review Qer @Accenture UK & Ireland
Advanced Critical Thinking & Analytical Rigor: Apply strong critical reasoning and structured analysis to complex and ambiguous cases, ensuring precise, fair, and policy-aligned decisions.Expert Handling of High-Risk & Sensitive Content: Conduct thorough evaluations of graphic, harmful, and high-impact content with professionalism, emotional resilience, and unwavering objectivity.Rational & Evidence-Based Decision-Making: Demonstrate a highly rational and data-driven approach to moderation, minimizing bias and reinforcing consistent enforcement standards.Quality Leadership & Decision Governance: Serve as a quality reference point within the team, guiding analysts in accurate policy interpretation and supporting alignment during complex case assessments.Coaching & Decision Orientation: Provide structured guidance and professional support to team members, strengthening critical analysis, decision accuracy, and overall quality performance.Performance Excellence (KPIs & SLAs): Consistently exceed quality and productivity KPIs while maintaining strict adherence to SLAs, ensuring timely case resolution without compromising decision accuracy.Risk Trend Identification & Mitigation: Proactively identify systemic error patterns and compliance risks, contributing to strategic improvements in moderation quality and operational integrity.Cross-Functional Collaboration: Partner with Policy, Operations, and Risk teams to refine guidelines, close interpretation gaps, and enhance global safety enforcement frameworks.
EDUCATION
Anhanguera Educacional
Graduate in Business Administrator
Anhanguera Educacional
Pos graduate, Postgraduate in Human Resource.
ABOUT BARBOSA
Stamp 4- Postgraduate in HR- Graduated in Business- Experience in the area of Personal Administration- Datasull Payroll (TOTVS)- Experience in admissions of new employees: insertion of data in the Microsiga System (TOTVS) and ADPWeb System- Issuing wmployment contract- Controlling benefits such as VT, VR, Medical Assistance, Pharmacy Agreement, Life Insurance, Dental Assistance and Fuel Assistance- Tracking of KPI of employees- Customer service skills- Responsible for receiving the documentation, terminations and approvals of employees- Knowledge in Labor Legislation from Brazil(CLT)- Ability to integrate benefits of new employees- Collaboration in other departments- Microsoft Office skills: Windows, Word, Excel, Power Point- Calculating employee take-home pay by factoring in things like overtime, holiday pay, and taxes- Communicative, extrovert, proactive and easy interpersonal relationship.At the moment, residing in Ireland with a Stamp 4 and available to work full-time.
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