Jung Wei Toh
People & Change Consultant - Global COO & CIO @HSBC
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WORK HISTORY
People & Change Consultant - Global COO & CIO @HSBC
London, GB
HR Leadership Team PMO - Supported the Global Head of HR in shaping a more strategic quarterly agenda aligned with HR Business Partners and Heads of People Functions.Al / GenAI People Strategy - Partnered with the AI People Leader to attract, retain, and develop AI talent. Led initiatives to increase AI literacy across the bank, with a strong emphasis on Responsible AI.Global HR Consulting Team PMO Lead - PMO Lead for a team of 20 HR Consultants across five regions. Used Monday.com to drive efficiency, transparency, and consistency across the global HRC book of work.Employee Survey (Snapshot 2024) Results Reporting Lead - Managed reporting for 20 functions/markets. Introduced the first use of an internal GenAI tool to analyse lines of feedback and presented key insights to leadership. Enabled the mobilisation of four global cross‑functional working groups to improve critical bank‑wide processes.Wellbeing Lead - Developed global wellbeing strategy and phased communications to improve physical, mental, and financial wellbeing. Contributed to an 81% Wellbeing score (+8%), the highest improvement across HSBC in 2024.Business Transformation/ Restructuring Programme Management - Managed organisational design and business change activities, including supporting managed exits aligned with HSBC’s cost and workforce optimisation goals.Process Mapping & Improvement - Designed and streamlined processes for Managing Director appointments and Principal Engineer recruitment.
EDUCATION
Sunway College
Canadian International Matriculation Program, Business/Commerce, General
The London School of Economics and Political Science (LSE)
LSE Data Analytics Career Accelerator
SMK Batu 8, Jalan Puchong
Science Stream
Chung-Ang University
International Summer School, Korean Culture and Language
Kolej Universiti Taylor's
American Transfer Degree Program, International Business
San Diego State University
International Business, Finance, Chinese Language, East-Asian & Asia Pacific Studies
SKILLS
ABOUT JUNG WEI TOH
Consultant with global financial services and management consulting experience, specialising in process improvement, programme delivery, and AI‑enabled people strategy. Skilled at working across operations, people, and technology to translate strategy into practical outcomes. Known for driving efficiency, managing complex change, and enabling sustainable, high‑performing organisations.
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