Emily Li

Administrative Assistant @Jacob & Co

NY, US

Operated the POS system with 100% proficiency to process payments, generate and manage invoices and memos, and handle special orders and repair requests, contributing to 20% sales increase over 5 months• Proficiently leveraged AI tools, including Gemini AI and ChatGPT, to streamline repetitive tasks, enhance communication clarity and effectiveness, and allocate more time for strategic initiatives—resulting in a 50% improvement in overall efficiency.• Served as the primary liaison between clients and sales executives, managing over 30 client communications per day via email and phone regarding sales and repair inquiries.• Oversaw the daily receipt, processing, invoicing, and shipment of 20+ repair orders with 100% accuracy and efficiency, leading to 100% client satisfaction• Supported executives with 30+ administrative and sales-related tasks daily, while providing cross-functional assistance to multiple teams as needed in a fast-paced and high stress environment.• Prepared and delivered monthly expense and retail sales reports to the CEO and Chairman with 100% accuracy.

Wine & Spirit Education Trust

Level 3

Wine & Spirit Education Trust

Level 2

York University

Bachelor's degree