June S.
Director of Field Operations Support @IHG Hotels & Resorts
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WORK HISTORY
Director of Field Operations Support @IHG Hotels & Resorts
Atlanta, GA, US
Led a team of 20 Operations Support Managers, field-based throughout the USA, Canada, Mexico and Latin America• Responsible for diagnosing issues and successfully improving Guest Satisfaction, Loyalty Recognition, Problem Resolution, Breakfast and Check-in experience across all Brands• Developed business savvy relationships with owners, management companies, hotel leadership and business partners to support change
EDUCATION
East Stroudsburg University of Pennsylvania
BS in education, Education
ABOUT JUNE S.
Over twenty years operations management and consulting experience in the hospitality industry• Communication, time management, problem identification and resolution • Relentless drive for results, using leadership skills to coach, mentor and develop others• Development and implementation of programs, projects and processes• Strong strategic thinking skills with the ability to analyze, collaborate and optimize performance• Skilled in building working relationships with stake holders, to include owners, hotel teams, colleagues and industry professionals• Crisis Management: fires, natural disasters, economic downturns, pandemics• Development, successful execution and analysis of budgets, general ledgers, P&L statements, STR reports• Advocate for change; bringing my natural optimism, energy, drive and passion to my role
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