Junaid Shaikh
Team Leader
- Role
- Team Leader at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Junaid Shaikh
I thrive on ensuring exceptional service delivery and creating value for both clients and…
Experience
Team Leader
Mar 2024 — Present · Mumbai, IN
Lead and manage a team of customer service representatives.· Monitor team performance and ensure adherence to KPIs.· Provide coaching and training to improve efficiency and service quality.· Ensure high-quality service delivery.· Track team performance metrics and generate reports.· Conduct daily/weekly/monthly performance reviews.· Identify trends in customer issues and recommend process improvements.· Ensure team members follow policies and Teleperformance guidelines.· Maintain compliance with service-level agreements (SLAs).· Enforce quality assurance measures to enhance customer experience.· Organize regular feedback sessions and one-on-one coaching.· Recognize and reward high-performing team members.· Address team concerns and foster a positive work environment.· Communicate updates and policy changes to the team.· Work closely with other departments to ensure seamless operations.
Education
Raval international High School
HSC, Commerce
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