Junaid Makhdoomi
OPERATIONS || MLDA II at Amazon
- Role
- Support Ops Specialist at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Junaid Makhdoomi
Operations - Support Specialist with hands-on experience in investigation-based case resolution, stakeholder communication, and process-driven problem solving. Proven ability to analyze complex scenarios, make data-backed decisions, and deliver timely, customer-focused resolutions.Experienced in handling high-volume case queues while maintaining accuracy, SLA adherence, and strong customer satisfaction. Skilled in identifying process gaps, improving workflows, and ensuring compliance with organizational policies. Brings strong communication skills, structured thinking, and a solution-oriented approach to support operations. Core strengths include: • Inventory investigation & reconciliation • Root cause analysis • Seller issue resolution • Process improvement & SOP adherence• Data interpretation & reporting • SLA management • Stakeholder communication. Goal Oriented, confident, adaptable, and continuously eager to learn new tools and technologies that enhance operational efficiency and customer experience.
Experience
Support Ops Specialist
Jan 2022 — Present
Education
Burn Hall School
Matriculation , Secondary education
University of Kashmir, Srinagar
Master of Business Administration - MBA, Finance and HR
University of Kashmir, Srinagar
Bachelor of Business Administration - BBA, Business/Commerce, General
Burn Hall School
Higher secondary education "Pt I & II". MEDICAL AND INFORMATION PRACTICES
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