Junaid Husain Sayed

About Junaid Husain Sayed

Results-driven Service Desk Engineer with expertise in technical support, incident…

Experience

1. Senior Service Desk Engineer

   du

   Sep 2023 — Present · Dubai, AE

   Act as a Single Point of Contact (SPOC) between the Company and its Customers.Working on Different domains (Colocation, Hassantuk, Cloud & SDP) handling more than 50+ VIP Customers.1. Colocation:A. Raise TF (Telecommunication facilities) for installation of new Customer Hardware in DC, such as Servers, Routers, Switches, Racks or other Networking devices.B. Raise TF by reviewing several documents like Customer contracts, to check the utilized and remaining contractual power for each customer.C. Take approvals and follow up with several teams for Installation/ Removal of Customer Hardware.D. Raise SR (Service Request) and SAR (Site Access Request) for the desired Hardware Installation/ Removal in DC for the Customer.E. Maintain & update physical access procedures for the DC.2. Hassantuk:A. Monitoring Hassantuk ATE’s (Alarm Transmission Equipment) through several tools.B. Check the status of the ATE’s as per the Customer request and revert with the required action which is to be done by the Client side or field team.C. Raise WO (Work Orders) for Installation, Relocation, Replacement and keep a tracker updated with the surveys completed, work orders received and installations completed.3. Cloud & SDP:A. Raise Incident/ Service Request through ManageEngine according to their nature, priority and determine its source and assign them to the concerned team or group for its action and resolution.B. Efficiently handle more than 25+ Incident/ Service Request per day by following up with the concerned team and Customer to ensure it is aligned within SLA.C. Analysing and preparing Service Desk statistics on regular basis to assist in performance report handling, RCA (Root Cause Analysis) and feedback management.4. Preparing DDoS reports for Customers

Education

• Babasaheb Gawde Institute of Technology

  Diploma of Education

  2011 — 2015

• M.H. Saboo Siddik College Of Engineering

  Bachelor of Engineering - BE

  2015 — 2018