Junaid Ali
Technical Operations Specialist @Interactive Brokers
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WORK HISTORY
Technical Operations Specialist @Interactive Brokers
Chicago, IL, US
Monitor the health of IBKR’s global trading applications, networks, and Linux-based systems 24/7/365; analyze, troubleshoot, escalate, and resolve real-time issues to protect platform uptime.Serve as the primary escalation point for technical incidents, collaborating with Software Development, Customer Service, and Infrastructure teams on root-cause analysis and post-incident reviews.Provide Tier-2 support across business units, triaging trade problems with internal and external counterparties and ensuring prompt resolution.Oversee batch-job scheduling: track execution, investigate delays or failures, and drive process improvements.Examine existing workflows and help develop new monitoring and process-automation tools to strengthen operational visibility.
EDUCATION
University of Illinois Chicago
Bachelor of Science - BS, Computer Science
ABOUT JUNAID ALI
At Publicis Media, our team enhanced data privacy operations by automating tasks with…
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