Junaid Akram
Transforming Client Challenges Into Wins - Customer Success | AI Technologies | AdTech | Product Adoption | CX Leadership | B2B SaaS
- Role
- Customer Success Manager at N7 - The Nitrogen Platform
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Junaid Akram
With over a decade of experience in Customer Success, Operations, and Digital…
Experience
Customer Success Manager
Nov 2024 — Present · Bengaluru, IN
Onboarding for new clients on the Nitrogen (N7) platform, ensuring seamless transitions and timely implementation- Understand and analyze client requirements to deliver tailored solutions that meet their business objectives- Build and maintain strong relationships with existing accounts, driving customer satisfaction and retention- Lead solution-oriented discussions during the sales process to align client needs with product capabilities- Oversee ongoing support for existing customers in collaboration with the Customer Success and SRE teams- Manage and enhance product features, aligning updates with customer feedback and market demands- Act as a bridge between clients and the Product team, translating client requirements into actionable feature enhancements- Analyze client data to generate meaningful insights and prepare comprehensive reports for stakeholders.
Education
Dayananda Sagar Institutions
Bachelor of Engineering - BE, Computer Science
2012 — 2015
Kendriya Vidyalaya
High School
1996 — 2004
M. S. RAMAIAH UNIVERSITY OF APPLIED SCIENCES
High School Diploma, Computer Science
2006 — 2009
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