Juna Elizabeth Branca
Full Stack Software Engineer & Customer Support Specialist
- Role
- Technical Account Manager at Aiq.Com Alpine Iq
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Juna Elizabeth Branca
As a Software Engineering Immersive Resident at Hack Reactor, I provide expert-level…
Experience
Technical Account Manager
Jan 2024 — Present · Denver, CO, US
Client Relationship Management: Cultivate strong, long-term relationships with key decision-makers within assigned accounts and develop a deep understanding of their organization and needs.Technical Support: Serve as the primary technical contact for assigned accounts, assisting with troubleshooting, issue resolution, and leveraging specialized knowledge to provide solutions.Product Expertise: Maintain detailed knowledge of the company\'s products and services. Provide training and guidance to customers on best practices and product functionalities.Feedback Loop: Relay customer feedback on product features and improvements to the product development team.Cross-functional Collaboration: Work closely with sales, support, product, and engineering teams to ensure timely delivery of services and solutions.Project Management: Oversee client onboarding, software implementations, upgrades, or other technical projects to ensure they are completed on time and within scope.Client Retention: Identify opportunities for upselling and ensure high renewal rates by demonstrating ongoing value to customers.Documentation: Document technical knowledge in the form of notes, manuals, and standard operating procedures.
Education
Hack Reactor
Computer Software Engineering
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.