Julyet Riva Gillin Gillin-Casanova

About Julyet Riva Gillin Gillin-Casanova

With over 20 years of experience in the fast-paced food and beverage industry, I bring a proven track record of leading teams, optimizing operations, and delivering exceptional customer experiences. I’ve built my career on adaptability, resilience, and a relentless drive to exceed expectations, qualities that translate seamlessly into dynamic roles in sales, project management, and customer success.Throughout my career, I’ve consistently taken ownership of outcomes, whether by boosting team performance, streamlining operations, or resolving customer challenges with empathy and precision. I thrive under pressure, communicate effectively across all levels, and lead with a hands-on, solutions-oriented approach. What sets me apart is a deep operational mindset combined with the ability to build strong relationships and earn trust quickly. I’ve led initiatives that elevated service standards, improved efficiency, and drove measurable gains in customer satisfaction, all while maintaining a calm, composed leadership style, even in the most demanding environments.Now, I’m excited to bring these strengths into a new chapter, one where I can drive results through client-facing roles, cross-functional project execution, or strategic account management. I\'m especially motivated by performance-based environments where initiative, clarity, and follow-through directly influence outcomes. In parallel, I’m expanding my knowledge in technology and cybersecurity, currently pursuing my CISSP certification. While this is a long-term interest, my immediate focus is on bringing my leadership, service, and operational strengths to new industries, especially those that value agility, accountability, and customer success.I’m open to connecting with professionals and organizations seeking a dedicated, people-first problem solver who’s ready to contribute from day one. Let’s connect if you\'re looking for someone who can bring leadership, operational excellence, and customer obsession to your team.

Experience

1. Account Representative

   Uber

   Nov 2025 — Present · Chicago, IL, US

   As an Account Representative at Uber Eats, I am responsible for building and managing relationships with local and regional restaurants, bringing them onto the Uber Eats platform, and driving growth for both the restaurants and the Uber Eats brand. My role combines consultative sales, negotiation, and relationship management in a fast-paced, high-performance environment.Major Duties:• Own and manage a pipeline of small and medium restaurants, using a combination of cold-calling, email outreach, and in-person meetings to secure new partnerships• Serve as an ambassador of Uber Eats, creating strong first impressions and communicating the value of the platform to restaurant partners• Manage contract negotiations to establish sustainable, mutually beneficial partnerships• Collaborate with internal teams, including Account Management, to support seamless onboarding and ongoing partner success• Maintain consistent communication with restaurant partners to ensure engagement, satisfaction, and performance goals are met

Education

• Seventy-First High School

  High School Diploma, General Studies