Julius Sweeney
Senior Sevicenow Architect @EMCOR Group, Inc.
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WORK HISTORY
Senior Sevicenow Architect @EMCOR Group, Inc.
Ludlow, MA, US
Senior ServiceNow Architect leading the design, implementation, and optimization of ServiceNow solutions. Work closely with stakeholders, business units, and technical teams to develop scalable and innovative solutions that align with business objectives.
EDUCATION
Springfield Technical Community College
Associate of Science - AS
Westfield State College
Bachelor of Science - BS
ABOUT JULIUS SWEENEY
Highly qualified IT professional with extensive industry experience and multiple certifications, specializing in ServiceNow implementation and architecture. I have a proven track record of delivering medium-to-large-scale implementations, combining deep technical expertise with a strong understanding of ITIL V4 practices.With hands-on experience across various ServiceNow modules—including ITSM, CSM, HR, and SecOps—I excel in administration, solution design, and architecture, ensuring scalable and efficient solutions that drive business success.I have extensive experience leading offshore teams, fostering collaboration across time zones, and ensuring seamless execution of projects. By leveraging strong communication, mentorship, and strategic planning, I empower offshore resources to deliver high-quality solutions while aligning with business objectives. My leadership style emphasizes accountability, knowledge-sharing, and continuous improvement, enabling teams to thrive in dynamic environments.Beyond technical execution, I prioritize building strong relationships based on trust, accountability, and a shared passion for continuous learning. Whether optimizing workflows, enhancing user experiences, or leading transformative projects, I am dedicated to delivering value and fostering a productive, innovative culture.My areas of expertise include: ServiceNow Implementation (ITSM, CSM, HR, SecOps, FSO, VR/CC): Lead end-to-end implementation of key ServiceNow modules, ensuring seamless integration with business processes. ServiceNow Architecture & Solution Design: Develop scalable and future-proof ServiceNow architectures, aligning with enterprise IT strategy and best practices. ServiceNow Administration & Configuration: Configure and manage ServiceNow instances, including custom applications, integrations, and automation. ITIL V3 & V4 Frameworks: Apply ITIL best practices to improve Incident, Problem, Change, and Service Request Management. Process Improvement & Automation: Enable data-driven decision-making to identify gaps and inefficiencies in IT service delivery, implementing automation to streamline processes. Offshore Team Leadership & Collaboration: Lead and mentor offshore teams, fostering a culture of collaboration, accountability, and growth while improving morale and productivity through open communication and knowledge sharing.I am available to discuss new opportunities, please contact me at j••••••••@gmail.com
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