Julius Brown

About Julius Brown

I am an Executive IT Support professional with over 15 years of experience delivering white-glove technology support to C-suite leaders across the pharmaceutical industry. Throughout my career, I have earned a reputation for operational excellence and providing proactive, high-impact support that keeps executives productive, secure, and fully confident in their technology.My expertise spans IT service delivery operations, executive technology support, and leading complex, cross-functional initiatives within ITSM/ITIL environments. I have successfully driven large-scale enterprise projects, including the integration of 6,500 AveXis users into the Novartis IT organization, the migration of 2,800 remote employees to Windows 10, and the relocation of 63 executives with zero downtime. I take pride in creating seamless end-to-end experiences, strengthening relationships, and helping organizations operate at their highest level.Beyond my corporate responsibilities, I am deeply committed to community service. For the past eight years, I have led a charitable initiative supporting families at the Newark YMCA, providing pajamas and toys to children staying at the shelter every Christmas Eve. This effort has touched the lives of more than children and was formally recognized with an award from the City of Newark. Giving back is core to who I am — it keeps me grounded, grateful, and driven to serve with purpose.I am passionate about leadership, service, and making a meaningful impact — whether supporting a CEO in the boardroom or a child in need during the holidays. I approach every role with professionalism, empathy, and intention, and I am always looking for opportunities to grow, contribute, and make a difference.If you’d like to connect, collaborate, or discuss opportunities, I’d be happy to connect.Professional Expertise:• Executive Support Management• Project Management & Project Lifecycle Execution• ITSM/ITIL Service Delivery Operations• ServiceNow (Incident, Problem, Change, Trends Analysis)• SLA/OLA Monitoring & Reporting• SOP Documentation & Knowledge Management• Stakeholder & Vendor Management• Team Leadership, Training & Mentorship• Endpoint Management (Intune, SCCM, JAMF)• Automation & Self-Service Support Tools (AI, Chatbots)• Asset Lifecycle Management• Cloud Networking & Connectivity Support• Mobile Device Support (iOS/Android)• Mac Support (macOS, JAMF)• Compliance & Audit Readiness (GxP, ISO, FDA)• Active Directory / Azure AD Administration• AV/VC Technologies (Zoom, Webex, Teams Rooms)

Experience

1. Tower Service Manager Ii Executive Support

   Atos

   Jan 2026 — Present · New York, NY, US

   I am a results-driven Executive IT Support professional with a proven track record of delivering high-quality service in fast-paced, high-visibility environments. I am known for supporting senior executives with discretion, efficiency, and a solutions-focused mindset.Throughout my career, I have successfully managed complex service operations, streamlined support processes, and built trusted relationships with stakeholders at all levels. My strengths include service management, executive communications, incident resolution, and driving operational excellence while maintaining an exceptional customer experience.I serve as a trusted executive partner, bringing professionalism, adaptability, and leadership to enable global C-level executives to operate with confidence and clarity across complex IT environments.Currently, I serve as a Tower Service Manager II at Atos, providing Executive Support for a New York–based client. In this role, I focus on operational excellence, continuous improvement, and being a reliable partner to executive leadership.

Skills

• Executive Support
• Operations Management
• Information Technology
• Pharmaceutical Industry
• Cross-Functional Team Leadership
• Strategic Planning
• Customer Service
• Mobile Devices
• Technology Integration
• Technical Support
• Subject Matter Experts
• IT Service Management
• Team Leadership
• Business Analysis
• Microsoft Office
• Team Building
• Strategy
• Change Management
• Software Project Management
• Project Portfolio Management
• End-to-End Project Management
• Video Conferencing