Juliun Kinsey

About Juliun Kinsey

I have always been drawn to the moments when organizations are growing, changing, or navigating complexity. The moments when expectations are high, systems are evolving, and leaders need someone who can bring clarity, structure, and steady partnership.Over the past sixteen years, I have built my career at the intersection of customer success, transformation, and operational leadership across SaaS, cybersecurity, healthcare, and public sector environments. I have led global teams, owned multimillion dollar portfolios, and partnered closely with executives to help organizations translate strategy into measurable outcomes.My work often begins where complexity lives. Scaling customer programs. Strengthening lifecycle governance. Guiding enterprise implementations. Stabilizing high stakes engagements. Aligning stakeholders who see the world through different lenses. I am most energized when I can bring people, process, and purpose into alignment so customers succeed and organizations grow with confidence.I believe customer success at its highest level is not about managing relationships. It is about building trust, navigating ambiguity, and helping organizations make decisions that create durable value.Throughout my career, I have:• Partnered with executives to guide transformation and adoption• Designed operating models that enable teams to scale effectively• Led cross functional initiatives that reduce risk and strengthen delivery• Managed complex portfolios with a focus on retention, expansion, and long term outcomes• Built environments where accountability and collaboration drive resultsI am particularly interested in opportunities where customer success sits at the center of strategy, delivery, and growth. Environments where success requires thoughtful leadership, strong governance, and a commitment to doing the hard work well.If you are building something meaningful and need a partner who can bring calm, structure, and momentum to complex initiatives, I would welcome the conversation.

Experience

1. Customer Success Manager

   Truth Initiative

   Jul 2024 — Present · Washington, DC, US

   Lead enterprise customer programs for public sector and large workforce clients, partnering with executive stakeholders to guide adoption, lifecycle governance, and long-term value realization.• Serve as executive partner across implementations, aligning stakeholders, delivery milestones, and business outcomes• Design governance frameworks and change strategies supporting large-scale adoption• Manage program health, risk mitigation, and executive communication• Build analytics and reporting to strengthen visibility into customer outcomes

Education

• Santa Fe College

  Associate of Arts - AA, General Studies

  2011

• University of Central Florida

  Bachelor of Arts - BA, Political Science

  2020

Skills

• Organizational Development
• Social Media
• Curriculum Development
• Event Planning
• Social Media Marketing
• Community Colleges
• Community Outreach
• Customer Experience Management
• Mentoring
• Fundraising
• Public Speaking
• Youth Entrepreneurship
• Public Relations
• Local Government
• Resume Writing
• Elementary Education
• Career Education
• Higher Education
• Student Recruiting
• Leadership
• Grant Writing
• Volunteer Management