Julio Gonzalez

Mate @Trader Joe's

Palm Harbor, FL, US

Mates demonstrate unwavering Integrity and commitment to the Values Guide. As part of the store leadershipteam, Mates support the inverted pyramid by providing the empowerment, training team,direction, and support that the Crew needs to deliver a WOW Customer Experience to every customer, every day. Mates promote our Neighborhood Store value and work to make the store an integral part of its community.Mates see the store through the eyes of the Customers and Crew Members.Mates focus on leading and developing the Crew Members and teams necessary to run the store. Matesunderstand that their role is to support an environment of No Bureaucracy so that Crew Members are free tofulfill their talents to the fullest. The Mate’s role is not to command and control; the Mate’s role is to lead anddevelop Crew Members through role-modeling, direction, and support.