Julio Serrano
Driving growth through customer success and access to capital.
- Role
- Director of Customer Success at Greenbrier Capital
- Location
- Normal, IL, US
- LinkedIn followers
- 500 followers
About Julio Serrano
If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” ― Simon Sinek
Experience
Director of Customer Success
Mar 2026 — Present
Leading the buildout of the Customer Success function, focused on strengthening client engagement and supporting long-term growth.Working closely with clients to help them adopt and effectively utilize financing programs, while partnering internally to improve processes, alignment, and overall client experience.Focused on creating a scalable foundation that supports consistent performance and long-term portfolio success.
Skills
- Account Management
- Strategic Planning
- Business Strategy
- Microsoft Excel
- Excel
- Credit
- Word
- Negotiation
- Program Management
- Sales
- Business Development
- Management
- Team Building
- Marketing Strategy
- Sales Process
- Microsoft Word
- Strategic Partnerships
- Creative Financing
- Sales Management
- Retail
- B2b
- Customer Relations
- Customer Service
- New Business Development
- Cash Advance
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