Julio S.
Regional Manager, Service Desk IT | CX & Ops Leader | Scaling Tech + Support with Purpose
- Role
- Regional Manager, Service Desk IT at Aeg Presents
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Julio S.
I’ve always been drawn to the intersection of people, systems, and stories — where human connection meets operational clarity. Whether I’m leading support during a high-stakes product launch or navigating complex escalations tied to brand trust, my focus stays the same: build calm, accountable teams and deliver experiences that scale without losing their soul.Over the last decade, I’ve led CX orgs across DTC, SaaS, and media — launching platforms, re-architecting CRMs, and reducing escalations by building systems that prevent problems before they surface. At companies like Playboy, Castlery, and Surf Air, I’ve partnered with Legal, Product, Marketing, and Engineering to turn customer signals into strategic action, improve NPS/CSAT, and reduce response times without sacrificing tone or humanity.What sets my leadership apart is presence — in the room, in the numbers, and in the way I show up for both the customer and the team. I thrive in fast-paced, ambiguous environments where thoughtful structure, clear communication, and measured urgency are the difference between noise and signal.
Experience
Regional Manager, Service Desk IT
Aug 2025 — Present · Los Angeles, CA, US
Education
University of the People
Bachelor of Business Administration - BBA, Business Administration and Management, General
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