Julio Martinez

About Julio Martinez

VALUE PROPOSITION I am highly effective in account management, with experience delivering results providing support to customers, building relationships, and sustaining growth. My goal is to join a world-class organization in a position leading client account management operations.SUMMARY Engaging account manager possessing a winning blend of expertise in relationship management, resulting in increased client satisfaction. Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talent and effort with customer needs. LEADERSHIP HIGHLIGHTS With KPMG, leads a 16-person team of analysts in the Onshore Delivery Center, focused on optimizing costs and improving work quality for clients. Secured a 20% increase in business by identifying additional business opportunities within each client engagement. In a prior role with Travelers Insurance as a Customer Service Claim Representative maintained customer survey scores of 4.8 and higher out of a scale of 5.Specialties: Account Management, Voice of the Customer, Issue Resolution, Process Improvement, Financial Services, Team Leadership, Risk Management

Experience

1. Manager

   KPMG

   May 2022 — Present · Orlando, FL, US

   Joined a new department in the Onshore Delivery Center, focused on securing growth in project management. Supervises a team of 16 analysts as a project management leader, with accountability for the interviewing, onboarding, and training of new team members. Mentored five analysts to secure promotions. Promotes the Onshore Delivery Center and its capabilities to client partners, directors, and managers as well as KPMG project managers in order to increase revenue. Communicates the Center’s ability to optimize costs and improve the quality of work. Orchestrates and executes projects, overseeing scheduling, stakeholder communications, document request lists, and document review. Recommends improvements in internal controls to safeguard against business and technology risks.ABOUT KPMGKPMG is a multinational professional services network, and one of the Big Four accounting organizations.

Education

• Seminole State College of Florida

  Associate's Degree, General Studies

  2013 — 2014

• University of Central Florida

  Bachelor of Science in Business Administration, Integrated Business

  2015 — 2021