Julio A.
Major Incident Management (Mim) @BNY
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2012 — Present
Major Incident Management (Mim) @BNY
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Manchester, GB
EDUCATION
1984 — 1985
Base Naval do Alfeite (Portuguese Naval Base)
A-Levels, Mathematics * Biology * Sciences * Portuguese * English * Chemistry * Arts
2003 — 2006
Manchester College for Arts and Technology
Computer maintenance, ECDL,
2011 — 2011
QA Ltd
ITIL Version3 Foundation, ITIL Version3 Foundation
2003 — 2006
2003 - 2006 Manchester College of Arts and Technology
Software research and network implementation, Microsoft Office
SKILLS
Customer ServiceIT Service ManagementWindowsWritingIndesignSoftware DocumentationPortrait PhotographyPowerpointMicrosoft ExcelWordWindows XpInternet ExplorerManagementCitrixComputer HardwareCustomer RelationsAntivirusOutlookTroubleshootingItilEnglishAdobe AcrobatDnsData EntryAccessVmwareMs ProjectPrintersStock ControlSoftware InstallationActive DirectorySpanishXpStudio PhotographyWindows ServerProblem SolvingMicrosoft OfficePhotoshopDocumentationSecurity
ABOUT JULIO A.
Liaison between all internal parties involved in a incident that might have major impact…
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