Julio Vannini
Tech Support Specialist Ii @FIS
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WORK HISTORY
Tech Support Specialist Ii @FIS
US
Tech Support Specialist II – Linux PlatformFidelity National Information Services (FIS) · Remote · United States• Provide Tier II technical support for enterprise Linux-based platforms supporting financial services operations.• Troubleshoot operating system, application, and service-level issues in production environments.• Perform log analysis, system diagnostics, and initial root cause investigation.• Manage incidents through established ITIL-aligned processes, ensuring compliance with SLA requirements.• Collaborate with engineering and escalation teams to resolve complex or recurring issues.• Support remote operations within a 24/7 availability and high-reliability context.
ABOUT JULIO VANNINI
Bilingual Linux Systems Support Specialist with 20+ years of experience supporting enterprise infrastructure, VoIP platforms, and virtualized environments. Proven Tier technical support professional with strong troubleshooting skills in mission-critical, SLA-driven operations where stability and uptime are essential.Currently supporting Linux platforms at Fidelity National Information Services (FIS), focusing on system stability, performance optimization, and efficient incident resolution. Experienced working with distributed and remote teams in U.S-based business environments.Core technologies include Linux (CentOS, Rocky, Fedora, openSUSE), VMware virtualization, VoIP platforms (Asterisk, SIP), Python and Bash scripting, and relational database systems. Known for clear communication, cross-functional collaboration, and delivering reliable remote technical support in enterprise settings.
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