Julio Trejo
Senior CX & Ops Leader | Case Deflection & Self-Service Strategist | Salesforce, CSAT & Workflow Optimization Expert
- Role
- Senior Operations Manager at Realtor.com
- Location
- Glendale, AZ, US
- LinkedIn followers
- 500 followers
About Julio Trejo
Service operations professional with proven record of optimizing service delivery and streamlining processes to meet business objectives. Recognized for fostering a collaborative team environment and consistently achieving high-quality results. Reliable and adaptable to changing operational needs, with expertise in strategic planning and customer relationship management.
Experience
Senior Operations Manager
Aug 2024 — Present · Scottsdale, AZ, US
Ability to create Tableau visualization dashboards Ability to deliver data analysis to leadership, management and teamsManagement of support site, support chatbot, and self-service content and Knowledge base management Excellent project management skillsAdvanced Knowledge of Realtor.com ProductsAdvanced troubleshooting skillsAdvanced knowledge of Salesforce CRM systemDetail-oriented with excellent writing skillsExperience in Leadership roles Ability to positively and proactively address customer and employee concernsExcellent communication skillsAbility to display a commitment to teamwork and a willingness to assistAbility to multi-taskExperience using ChatGPT
Education
Baylor University
Bachelor of Arts (B.A.)
2009 — 2014
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.