Julio Rodriguez
Professional Executive
- Role
- Customer Documentation Executive at LexisNexis Risk Solutions
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Julio Rodriguez
Experienced Executive with a demonstrated history of working in the oil and gas and…
Experience
Customer Documentation Executive
Apr 2021 — Present · US
Acknowledge and appropriately prioritise ad-hoc changes or requests for new documents from request through to delivery. • Take responsibility for administering changes, creating new documents and liaising with stakeholders to ensure accurate and timely delivery.•Highlight any potential issues which arise as a result of requested changes or the introduction of new documents which could impact on business teams suggesting potential resolutions where possible.• Estimate how long any change request will take to complete and identify, document and communicate when changes to one document affect other documents.• Ensure that any updates across the suite are coordinated and that the actions of others involved in the process are followed through in a timely manner or escalated where necessary. • Schedule and manage workloads in line with agreed priorities and ensure the expectations of business sponsors for change are effectively managed and positively communicated.
Education
University of Houston
Bachelor of Business Administration (BBA)
Skills
- Team Management
- Customer Experience
- Team Leadership
- Process Improvement
- Visio
- Contact Centers
- Wireless
- Customer Retention
- Customer Service
- Employee Training
- Call Center Development
- Training
- Customer Support
- Technical Support
- Coaching
- Management
- Team Building
- Call Centers
- Troubleshooting
- Telecommunications
- Analysis
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