Julio C Kramer
Business Operations Support Lead Ii @TD
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WORK HISTORY
Business Operations Support Lead Ii @TD
Montreal, QC, CA
To make several controls in spreadsheets and database. Operations support specialists perform a range of administrative support tasks. Often coordinate maintenance repairs and manage other aspects of the physical property or equipment. Analyze root causes of operational malfunctions and provide resolutions. Handle escalated issues and follow-up on outstanding issues promptly. Develop preventive measures and document issue resolution procedures. Monitor system operations and troubleshoot problems. Install, support, and maintain network and system tools. Manage job scheduling tool and monitor repair activities. Contribute to business meetings and report on issue status. Develop support plan to prioritize and resolve multiple issues. Provide technical assistance with computer hardware and software. Perform hardware and software installations, configurations and updates as needed. Create and maintain tips and tricks solutions for online database and web site. Resolve technical issues in a timely manner using available resources within the company. Excellent customer service skills. Strong troubleshooting and critical thinking skills.
EDUCATION
IDESP - Instituto Daryus de Ensino Superior Paulista
Postgraduate Degree, Cybersecurity
FGV - Fundação Getulio Vargas
Executive MBA, Business Administration and Management, General
Uninove - Universidade Nove de Julho
Bachelor's degree, Computer Science
ABOUT JULIO C KRAMER
Results-oriented professional with over 15 years of experience working in projects, agile or waterfall, with budgets up to US$ 3 million, sound technical skills, and an impeccable work ethic. An articulate individual who is confident and poised in interactions with coworkers and clients at all levels. Experience in performing business analyst functions, including gathering requirements from business units and translates those to programmers and developers and performing the functional support of applications. Successfully experience creating innovative business solutions that increase competitive advantage. Great level of interpersonal and verbal communication skills. “Obstacles are those frightful things you see when you take your eyes off your goal.” – Henry Ford.I love a new challenge.
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