Julio Herrera
Food & Beverage General Manager at Four Seasons Hotels and Resorts
- Role
- Ravello Restaurant General Manager at Four Seasons
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
Experience
Ravello Restaurant General Manager
Apr 2024 — Present · Orlando, FL, US
Position SummaryThe General Manager is the strategic and operational leader responsible for the overall success of a luxury Italian restaurant. This role ensures an exceptional guest experience that reflects the brand’s commitment to authentic Italian cuisine, refined service, and a warm, sophisticated ambiance. The GM oversees all aspects of daily operations, including service excellence, culinary standards, financial performance, and team development, while upholding the highest standards of luxury hospitality.Operational ExcellenceOversee daily restaurant operations, ensuring smooth service flow and a luxury guest experience from reservation to farewell.Maintain the highest standards of Italian culinary authenticity, presentation, and service etiquette.Ensure proper coordination between front-of-house (FOH) and back-of-house (BOH) teams.Monitor and maintain ambiance elements such as music, lighting, table settings, and cleanliness to reflect the luxury brand identity.Guest ExperienceFoster strong relationships with guests, learning preferences and anticipating needs to personalize service.Handle guest concerns promptly, professionally, and with discretion, turning potential issues into opportunities for loyalty.Lead by example in delivering warm, genuine hospitality that aligns with Italian cultural traditions.Financial ManagementPrepare and manage budgets, forecasts, and profit & loss statements.Control labor costs, food & beverage costs, and other operating expenses without compromising quality.Develop strategies to drive revenue through upselling, special events, and partnerships.Leadership & Team DevelopmentRecruit, train, and mentor high-caliber staff, fostering a culture of pride, excellence, and teamwork.Conduct regular performance evaluations, set goals, and create career development plans.Lead pre-shift briefings to communicate daily priorities, VIP guest details, and menu updates.
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