Julio Gulias
Head of Professional Services (North America & Brazil) @Backbone
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WORK HISTORY
Head of Professional Services (North America & Brazil) @Backbone
Burnaby, BC, CA
Lead Professional Services delivery across North America and Brazil, aligning portfolio execution, resourcing, and client outcomes across multiple time zones.🧿 Established PS operating model and governance (SOW intake, kickoff standards, RAID and change control, delivery templates), improving predictability and decision-making.🧿 Owned portfolio-level reporting cadence (weekly status, risks, financial forecast, utilization/capacity) for internal leadership and client stakeholders.🧿 Directed high-visibility e-commerce/DXP engagements, coordinating PMs, engineers, QA, design, and vendor partners through backlog triage, release planning, and go-live stabilization.🧿 Strengthened commercial governance by managing scope baseline, change orders, renewals, and upsell conversations in partnership with Sales and executive leadership.🧿 Implemented resource planning practices to reduce context switching, balance workload across teams, and protect delivery commitments during staffing constraints.🧿 Mentored project and delivery leads on Agile practices, stakeholder management, and risk communication to elevate consistency across engagements.🧿 Supported pre-sales and onboarding activities (discovery, estimation, delivery approach, and lightweight sign-off criteria) to reduce downstream ambiguity and rework.
EDUCATION
Pontifícia Universidade Católica do Rio Grande do Sul
Bachelor of Engineering - BE, Electronic Engineering
Protasio Alves College
Technical, Accounting
University of Alberta
Specialization, Software Product Management
ABOUT JULIO GULIAS
My passion for helping people began as a young Test Engineer for HP. I was torn between my love for technology and my desire to help others. Gradually, I realized, “Hm, I think I like this. Let’s try this out.” This revelation led me to IT Project Management, where I could translate my love for people into leading teams through successful project deliveries. Over the years, I have earned multiple certifications and learned that helping people means you never stop learning. Most recently, I served as an Engagement Manager for Liferay’s Professional Services team. Transitioning from an engineering background, the consulting environment proved pivotal in my professional journey. Engaging in a dynamic consulting landscape characterized by a diverse customer base and fast-paced projects presented invaluable insights into the consulting industry, enabling me to broaden my skill set significantly.In addition, I have 7 years of experience managing outsourced software development projects for Hewlett-Packard and Dell Computers in global programs across Brazil, India, Ireland and the USA. Over my career, I have also served as a Scrum Master/ Product Owner and Program Manager.SKILLS:PROJECT MANAGEMENT: Led complex projects, consistently delivering on time and within scope, exceeding client expectations.🥇STAKEHOLDER ENGAGEMENT: Enabled seamless collaboration between cross-functional teams and stakeholders, ensuring alignment and communication.🥈COMMUNICATION: Drove project success with clear communication, providing timely updates and addressing concerns proactively.🥉AGILE: Advocated Agile practices across teams, speeding up project delivery and increasing adaptability to changing needs.🧿 RISK MANAGEMENT: Implemented comprehensive risk management strategies, identifying potential obstacles early and mitigating impacts to ensure project continuity.🧿 CROSS FUNCTIONAL TEAMS: Orchestrated cross-functional team efforts, driving collaboration between departments to achieve common project goals and improve outcomes.🧿 PLANNING: Developed detailed project plans, outlining clear deliverables, timelines, and milestones to guide successful execution.🧿 LEADERSHIP: Demonstrated strong leadership, mentoring teams and driving performance while fostering a culture of collaboration and accountability.🧿BUDGETS: Managed project budgets up to USD 8M, ensuring financial control and alignment with strategic objectives.🧿 EXECUTION: Delivered complex technical projects, ensuring quality and adherence to established project plans.
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