Julio Avendano
- Role
- Desktop Support Engineer at L3 Technologies
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Julio Avendano
Raise user provisioning requests Globally in a timely manner · Work with internal…
Experience
Desktop Support Engineer
Jun 2021 — Present
Provide technical and application support to team members and customers by answering questions on function and usage of all TicketManager products Install, upgrade, and troubleshoot hardware and software systems including office network and laptops Provide on-boarding for new employees, and off-boarding for departing employees or internal changes in roles Assist customer support staff with diagnosis and resolution of application problems, responding swiftly and effectively Conduct research into root cause of application behavior, confirming defects, and verifying fixes Document defects in ticketing system with accompanying screenshots and videos with sufficient detail and context to reproduce the defect Communicate with team members regarding product issues, including escalation of unknown or undocumented issues to product development Assist with operating procedures for software releases and patches, network and other performance related issues and service interruptions TicketManager Highlights: BS in Computer Science or related field Experience with SQL on a relational database. Be able to understand and construct SQL queries including types of joins. Understanding of normalization and its advantages and disadvantages Browser-side programming skills, e.g. HTML, CSS, JavaScript, HTML5 Web server, web site programming is highly desirable Experience and comfort in the linux/*nix environment is desirable Working knowledge of service desk ticketing software, e.g, Servicenow. Self-motivated, takes ownership, and thrives in an entrepreneurial, autonomous environment Excellent interpersonal, organizational, verbal and written communication skills
Education
Los Angeles City College
Mathematics
Skills
- Hardware
- Technical Support
- Laptops
- Security
- Servers
- Windows Xp
- Switches
- System Administration
- Troubleshooting
- Windows Server
- Windows 7
- Computer Hardware
- Microsoft Exchange
- Vmware Esx
- Disaster Recovery
- Networking
- Software Documentation
- Business Process Improvement
- IT Strategy
- Windows
- Printers
- Project Management
- Citrix
- Operating Systems
- Cisco Voip
- Itil
- Software Installation
- Help Desk Support
- Active Directory
- Printer Support
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