Julie Chen
Customer Service Representative @Thermo Fisher Scientific
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WORK HISTORY
Customer Service Representative @Thermo Fisher Scientific
Apply my expertise in customer service and background in the healthcare industry to provide exceptional service to customers in the areas of healthcare, research, fire, safety, military and government agencies.* Perform order entry, order management and return authorization of products * Coordinate and track orders, shipments and deliveries between vendors and customers and distribution centers * Create quotes for customers and sales representatives * Meet metric standards of 98% first call resolution, 96% or over adherence to time schedule, 90% or over after call work availability to customers, over 95% standard for quality call monitoring Troubleshoot problems with orders involving delays, shortages, expediting, returns and credits. Coordinate efforts between suppliers and warehouses to assure products are delivered in a timely manner. Assist sales and customers with pricing, quotes, product research, billing inquiries and accounting. Skills: mainframe, SharePoint site navigation, problem solving, time management, interpersonal and critical thinking skills \"Enabling customers to make this world healthier, cleaner and safer.\"
EDUCATION
Central Georgia Technical College
Associates of Science, Medical Laboratory Technology
The University of Georgia
Bachelor's degree, Genetics
Life Long Learner and Scholar
Continuing Ed and Professional Development, Life Science, Biotechnology, Clinical Applications
University of North Georgia
Project Management Foundations
SKILLS
ABOUT JULIE CHEN
I have 20+ years of experience in the healthcare industry. I\'ve been working in a…
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