Juliet Wilcox

Senior Delivery & Programme Manager @BBC

London, GB

I lead complex, cross-functional programmes across AI, data, product, engineering, UX and accessibility in high-ambiguity environments, partnering closely with senior leaders across the BBC Product Group.My work spans platform-level delivery, organisational governance and capability-building, with a focus on improving outcomes for users while strengthening how teams operate at scale.Key responsibilities and impact:Deliver complex, outcome-focused programmes at organisational and platform scale, including AI-powered tagging and translation capabilities supporting live editorial workflows used by millions.Orchestrate work across multidisciplinary teams spanning engineering, data science, research, UX, product and editorial, managing dependencies, delivery risk and integration challenges across multiple workstreams.Bring operational clarity to ambiguous problem spaces through planning, prioritisation, constraint mapping and early risk surfacing, supporting better senior decision-making.Establish delivery metrics, dashboards and governance to improve predictability, operational health and visibility across large, distributed teams.Lead organisation-wide accessibility programmes, improving inclusion and compliance and establishing the BBC’s first accessibility supplier framework covering procurement, onboarding and delivery standards.Build and scale delivery capability, including hiring, onboarding and developing practitioners, shaping shared ways of working, and leading a cross-organisation Delivery Community of Practice spanning 100+ practitioners.Create psychologically safe, collaborative environments that support teams through change while embedding ethical, inclusive and responsible technology practices into delivery.

University of Westminster

BA (Hons), Contemporary Media Practice (Digital Interactive Media)