Juliet Steiner

About Juliet Steiner

I have career expertise in educational and professional learning, content creation, and course development. I successfully lead through change while delivering on business objectives and exceeding goals. I am committed to excellence through collaboration and communication. Passionate about developing talent and high performing teams, I nurture a positive, growth-oriented culture. An experienced project management leader, I drive continuous process improvement and adherence to budgets and schedules. Confident working cross-functionally in large, matrixed organizations, I bring stakeholders together to align on vision and implementation. Underlying everything, I understand customer needs drive what I do, pushing me to strive for my best, every day.

Experience

1. Associate Vice President, Strategic Content Operations & Sme Services

   Lumina Datamatics

   Jan 2023 — Present

   Lead K-16 education content operations, content and course development, professional learning, and freelancer recruitment teams in service of academic publishers, content providers, and ed-tech clients.• Responsible for education division’s content strategy, bringing vision and innovation to superior quality publisher services.• Leverage technology, including AI solutions, to deliver accelerated, quality results; collaborate with tech teams to develop platform enhancement road maps, manage documentation, and support releases. • Collaborate with a global team of content, project management, production, and technology experts to refine workflows, enable efficiencies and cost savings, envision new ways of working, and deliver on schedule/within budget. • Established a dynamic freelance SME and editorial talent recruitment strategy, enabling efficient delivery of superior candidates and launched new recruitment service revenue opportunities. • Implemented internal diversity, equity, and inclusion learning & development and lead the creation and delivery of DEI sensitivity read services for academic clients. • Support new business acquisition by leading client-facing discussions on services; identifying workflows, resources, and pricing; participating in RPFs and contract negotiations; building collaborative relationships.

Education

• Ithaca College

  Bachelor of Arts (B.A.), English Language and Literature, General

  1992 — 1995

• University of Missouri-Columbia

  Master’s Degree, English Language and Literature, General

  1995 — 1997

Skills

• Editing
• Department Management
• Publishing
• Event Planning
• Project Management
• Team Building
• Adobe Acrobat
• People Management
• Process Improvement
• Higher Education
• Public Speaking
• Research
• Microsoft Word
• Team Leadership
• Microsoft Excel
• Powerpoint
• Content Management
• Marketing
• Microsoft Office
• Vendor Management
• Social Media
• Documentation
• Leadership
• Customer Service