Juliet Cote

About Juliet Cote

Passionate and results-oriented leader with over eight years of experience in Customer Success for SaaS. After starting my career in Advertising, I found my way to Customer Success. I am motivated by delivering best in class customer service and developing strong relationships with customers and internally to support all teams in achieving their goals. As the Associate Director of Customer Success at Sailthru, I oversee a team of Customer Success Managers who work with some of the largest and most innovative brands in the media and retail industries. I leverage my expertise in digital advertising, tech and account planning to provide strategic guidance, data-driven insights, and best practices to help our clients achieve their goals and grow their businesses.If you\'d like to connect, learn more about my story, or chat about all things Customer Success and SaaS, please reach out!Key Strengths: Customer Success, Relationship Management, Leadership, Cross Functional Collaboration, Project Management, Account Planning, Data Analysis

Experience

1. Senior Manager, Customer Success

   Beehiiv

   Aug 2025 — Present

Education

• University of Southern California

  Bachelor’s Degree, Psychology

  2012 — 2016

Skills

• Time Management
• Public Speaking
• Microsoft Office
• Target Marketing
• Teamwork
• Workday
• Adp Payroll
• Strategic Hiring
• Research
• Marketing Strategy
• Data Analysis
• Account Planning
• Data Collection
• Social Media
• Event Planning
• Strata
• Communication
• Media Planning
• Bookkeeping
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Marketing
• Payroll
• Facebook
• Social Networking
• Market Research
• Editing
• Microsoft Word
• Strategic Planning
• Media Buying
• Program Coordination
• Spss
• Project Management
• Customer Service
• Recruit
• Program Management
• Statistical Data Analysis
• Advertising