Julie Pichora
Manager @Pittsburgh Parking Authority
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WORK HISTORY
Manager @Pittsburgh Parking Authority
Pittsburgh, PA, US
Leveraged AI tools to streamline daily operations by automating communication logs, sharing daily tips with staff, and designing signage to enhance the customer experience.* Provided hands-on coaching in customer experience best practices, including empathy-based communication and choice framing, resulting in more confident staff interactions and positive customer feedback.* Generated and compiled daily revenue reports into spreadsheets for director-level financial analysis and strategic decision-making.* Oversee and evaluated training for new hires across 10 facilities; conducted probationary assessments to ensure operational readiness and signed off on employee knowledge and performance before end-of-probation graduation.
EDUCATION
PennWest Edinboro
Bachelor of Fine Arts (BFA), Photography/Journalism
Hopewell Senior High School
General Studies, General Studies
University of Maryland - Robert H. Smith School of Business
Certificate, DSBA: Introduction to the Data Science Landscape
Penn State Smeal MBA Program
Master of Business Administration - MBA, Business Administration and Management, General
University of Maryland - Robert H. Smith School of Business
Certificate, Artificial Intelligence (AI) and Career Empowerment
Purdue Global
Certificate, Artificial Intelligence (AI) Policy and Governance
SKILLS
ABOUT JULIE PICHORA
I am a highly qualified Business Operations Professional with 15+ years of leadership & managemen experience, focusing on the development of client relations. Successfully managed staff of 50+ people striving to increase the bottom line by utilizing talents of integrity, resilience, and out-of-the-box thinking. Driving successful implementation of business operations leading to organizational growth. Active in community organizations providing leadership to build constituent engagement. My most recent education is an MBA from Penn State world campus and it was taught by both SMEAL (Qualitative) and BLACK (Quantitative) Schools of Business. I am currently pairing this with an Artificial Intelligence (AI) and Career Empowerment Certificate from The University of Maryland\'s Robert H. Smith\'s School of Business. Completion is estimated to be July 2025. I also enrolled in Point Park\'s AI Bootcamp; which gives hard and soft skills of AI. Hard Skills include Python, Azure, PowerBI, AWS, etc.Hobbies and Activities:*Penn State: Selected Participant of the Nittany Lion Feedback Program and the Secretary and Membership Director of the Penn State Alumni Association of the Greater Pittsburgh Area*Instagram:@Eat.Travel.Scuba,@DoesItOmelette, and admin of @PSAA_GPC (Penn State Alumni Association Greater Pittsburgh Chapter)*Facebook: Moderator of the Traveling Yinzers*Scuba Diving: Continuing Education on diving with PADI and SSI. Obtained the Master Diver rating with Padi, only 2% of Padi divers have obtained this rating. I started scuba divingin 2019 and obtained the master diver rating in 2024.
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