Julien Riegert
Project Manager @Amadeus
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WORK HISTORY
Project Manager @Amadeus
As Project Manager within Amadeus, I\'m involved in Incidents Reduction Program, an initiative created to improve incidents management at Amadeus level. The program is based on several pillars- Incident Reduction - backlog monitoring and rating of incoming incidents, assisting Amadeus teams by providing operational indicators to help them reduce the backlog- Pro-active approach promotion - helps reducing the number of incidents by aiding the technical debt reduction and enhancing our products to help support activity- Process & Tools improvements - strives better efficiency by providing support to Maintenance Teams, assisting in collaboration with Customer support and by enhancing tooling and maintenance processes- Maintenance community animation - driving voted initiatives with workgroups- Communication about quality and maintenance KPIs to top management via monthly newsletter.
EDUCATION
Université Côte d'Azur
Licence - Maîtrise, Computer Science
SKEMA Business School
DESS MBDS, Master Database and System Integration
SKILLS
ABOUT JULIEN RIEGERT
Working for Amadeus since 2005 as an external, since 2010 as an employee.As Project Manager within Amadeus, I\'m involved in Incidents Reduction Program, an initiative created to improve incidents management at Amadeus level.
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