Julien Rechard
Service Delivery Manager @Airbus
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WORK HISTORY
Service Delivery Manager @Airbus
Toulouse, FR
Plans, implements and manages solution & offer on bundle operation for product countries, Accountable for the transformation and obsolescence project for the product, Coordinate all Merge & Acquisition project on going, Lead the Major Incident and Problem Management Quality, Follow and manage the definition of SLA, OLA, XLA contracts and challenge these indicators, Animate & coordinate the product SDMs group on core countries, Takes mitigation action in case of non-fulfilment of agreements or crisis Managed cross-functional teams of up to 15 members, ensuring seamless onshore/offshore collaboration and adherence to project goals. Grab & collect the Business and consumers feedback Advocate on behalf of business stakeholders to guarantee Digital Workplace services align with business priorities. Manage budget Lead IPT Global obsolescence Project & VoiceGateway refresh
EDUCATION
Université de Montréal
Master 1 psychologie cognitive, Cognitive Psychology
University of South Brittany
Doctor of Philosophy (PhD), Ergonomics, Human factors
Wright State University
Ergonomics
Université de Poitiers
Licence, Psychologie
Aix-Marseille University
Master 2 Human factors and engineering of information system, Human factors, ergonomics
SKILLS
ABOUT JULIEN RECHARD
Leading a global team to deliver cutting-edge products for Airbus, ensuring scalable and impactful solutions worldwide. With 10+ years of experience in building and growing international IT services, I’ve supported customers on their Digital, Software, and Business Process Services journeys. My areas of expertise include Digital Workplace, Infrastructure, and Platforms. Holding a PhD degree in Cognitive Engineering, I’m passionate about traveling (70+ countries visited so far) and outdoor sports (Ultra-trail, trekking, mountaineering, skiing).
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